This is an exciting opportunity for a dedicated Hire and Sales Controller to join our team at Heathrow, supporting the branch in all areas of customer service and internal sales. Hire industry experience is essential for this role.This role involves customer service, hire transactions, and working collaboratively with the rest of the branch to achieve business objectives. You will be the first point of contact for customers via email and telephone, so exceptional customer service skills and a professional phone manner are essential.Key ResponsibilitiesBe the primary point of contact for customers and respond promptly and professionally to all enquiries via email and telephone.Manage the hire process, ensuring that all rented equipment is properly documented.Answer queries related to the availability, pricing, and functionality of products for sale or hire.Oversee all aspects of product hire transactions, ensuring accuracy and efficiency.Monitor the condition, usage, and return of rental items and handle any issues related to rented equipment, such as repairs, replacements, or late returns.Manage the scheduling of transportation and delivery of rented items to customers, ensuring timely and efficient operations.Responsible for overseeing and managing the sales process for products or services.Identify new sales opportunities and work to close deals with clients.Maintain and build strong relationships with existing and potential clients to ensure repeat business and customer satisfaction.Meet/exceed set sales targets and KPIs.Deliver daily objectives within strict deadlines.Work collaboratively as part of a team, sharing information and contributing to team goals.Undertake training on essential products, core offerings, and extended ranges.Perform additional duties as needed to support the smooth operation of the business.What We’re Looking ForHire industry experience is essentialProven experience in customer service, either face-to-face or over the phoneExcellent attention to detail and a commitment to accuracyConfident and professional when dealing with customers and colleaguesAbility to communicate effectively, confidently and professionally, verbally and in writing, with customers and colleagues alikeStrong organisational skills, with the ability to prioritise tasks effectivelyProficient in Maths and EnglishCompetent IT skills, including Microsoft Outlook, Excel, Word, and PowerPointWhat We Can Offer YouCompetitive salaryCompetitive annual bonus schemeSalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About UsESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
