We are looking for an experienced, self-motivated Booking Administrator in London, WC1D 1DG, who is comfortable in a role that demands a creative and customer-focused mindset, delivering an exceptional level of service with an eye for detail. You will be working within an IFM team and be responsible for booking a variety of meetings at our central London office. The role involves booking external venues as per customer requirements.
What you’ll do:
Responding to all client enquiries in a timely manner, ensuring that all inhouse bookings are recorded in the system accurately and providing confirmation emails detailing requests
Booking external venues in line with customer requirements
Working with client stakeholders to discover the most suitable location and hospitality offering to meet their needs
Planning meetings and events, paying attention to detail and logistics
Co-ordinating furniture moves as required
Managing event suppliers and vendors, ensuring that all H and S requirements are adhered to.
Liaising with extended teams and service partners
Monitoring and analysing customer feedback ensuring results are shared and improvements actioned.
Producing weekly, monthly, and ad hoc reporting when required
Covering duties of GLT Meetings and Events Coordinator when needed
Assisting with administrative duties in other areas of the business as required
What you bring:
Deliver exceptional customer experience alongside extended teams and service partners
Communicating with our colleagues and clients to build strong working relationships.
Promoting quality and standardisation in our operational processes.
Maintaining timely and accurate records of all aspects of bookings including logistics, resources and costs
Ensuring that self, colleagues and customers are working within a safe environment. That any unsafe practices are raised to appropriate members of the team to rectify
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a 24hr virtual GP Service
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
Save for your future by becoming a member of the Mercer Aspire Pension Plan
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
For careers that mean business.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package DescriptionBooking Administrator
Monday to Friday
40 hours per week
£14.42 per hour and Sodexo benefits
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits and Rewards Services and Personal and Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
