Hours:35 Hours Per Week, Monday - Friday, Flexible and Hybrid working can be considered, however initial training requires on-site presence.Salary:£35,095 Per AnnumClosing Date:Fri, 29 Nov 2024An exciting opportunity has arisen for a Mortgage Advisor to join our Mortgage Advice Team. Our purpose is to help more people have a home; you will become an integral part of helping our customers achieve this.If you are looking for a role that puts you at the heart of our customers and mortgage business, this may be the role for you.Who are we?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.You will be joining one of five ‘Mortgage Advice Hub Teams’ comprising of Mortgage Advisors, Mortgage Advice Support Consultants, and our Direc
t Lending Advisors. These teams work in a collaborative and high performing environment, while also working closely with key stakeholders to deliver the best customer journey.What’s In It for You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;•Annual discretionary bonus scheme•25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days•Holiday trading scheme allowing the ability to buy and sell additional annual leave days•Matching employer pension contribution (up to 10% per annum)•Colleague mortgage (conditions apply)•Salary sacrifice scheme for hybrid & electric car•A commitment to training and development•Private medical insurance for all our colleagues•3 paid volunteering days per annum•Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups•We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat will you be doing?Your journey will begin in a mortgage advice cohort, giving you all the tools you need alongside your own experiences to apply your mortgage knowledge, along with our policy and procedures to ensure your customer receives the best advice for their circumstances.Our mortgage advisors are there to provide expert advice and a first-class service to our members. This includes advising on purchases, remortgages, additional borrowing, and post contract variations, while ensuring your advice and recommendations are compliant. You will be the main point of contact with your customer throughout their
mortgage journey.After completing a full fact-find conversation, enabling you to fully assess the customer’s needs and make an appropriate recommendation around mortgage product, term, and repayment type. You would then document this accurately to show the customers needs have been met.During your conversation with the customer, you will be highlighting the importance of protection (Life Insurance and Critical Illness Cover) to establish any gaps or needs the customer may have. Our ethos is to ensure our customers are protected both now and in the future from life events that could impact them or their families.What do we need from you?You must hold the relevant qualification to give mortgage advice such as CF1 & CF6 or CeMAP 1,2 &3Have the ability and experience to communicate clearly and comprehensively, making complex and confusing information understandable to anyone, while applying empathy and human touch to your conversations.You must be able to ask the right question at the right time to gain a firm understanding of the customers’ needs. From this, you will provide robust and suitable mortgage advice. You will not be afraid to challenge where needed.We are excited to grow our direct lending business; therefore, we need brave and innovative people to drive this forward and be initiative-taking in seeking opportunities.You must have sound market knowledge and the ability to adapt your conversations in an ever-changing market.
