Engineering Service Manager
Eastwood, Nottingham NG16
Salary : �40,000 - �45,000 (DOE)
Hours : 37.5 hours per week, flexible with early finish on Fridays
Holidays: 25 Days + Bank Holidays
The Company :
Our client is a specialist in providing custom-engineered solutions to industries that experience harsh industrial environments, and heavy-duty process's. Serving industries such as offshore oil and gas, power generation, cement, and metal processing, they are recognised for producing robust, lifetime-supported products that control airflow in critical applications. Established in the 1960s, this organization has grown through a commitment to engineering excellence and customer satisfaction, supported by a team of highly skilled professionals.
With plans for future expansion, they are focused on building a talented team and advancing employees from within. The Service Manager role has been created to help sustain and grow their aftermarket services and is ideal for an engineering professional seeking long-term career growth.
The Role :
As the Service Manager, you will lead the aftermarket site service team, ensuring all activities are strategically planned and executed to exceed customer expectations. This role will see you managing customer relations, overseeing job planning and project costing, and ensuring compliance with industry safety standards. You will be the primary contact for service inquiries and on-site projects, which include maintenance, repairs, and installations, with occasional work-related travel.
The position is ideal for an engineering professional looking for a white-collar role leading service teams and capable of managing complex site services, from troubleshooting and maintenance to new installations. With a focus on project planning and client engagement, you'll ensure seamless delivery of aftermarket support.
Your Responsibilities Will Include :
* Managing and leading the site service team, promoting excellence and ongoing improvement.
* Serving as the main point of contact for customers on all service-related inquiries, estimates, and site projects.
* Planning and allocating resources effectively to meet customer expectations.
* Conducting site inspections and surveys, providing detailed reports and recommendations.
* Preparing risk assessments, method statements, and compliance documentation for CDM regulations.
* Supporting troubleshooting, maintenance, and repairs on-site and remotely.
* Coordinating with cross-functional teams to align service activities with the business objectives.
What We're Looking for in a Candidate :
* Engineering Background: ONC or Level 3 qualification in Mechanical or Electrical Engineering (or related field).
* Demonstrated experience in an engineering-based service role, ideally within the Power Generation or Oil & Gas sectors.
* Ability to interpret technical information and design drawings
* Strong use of Microsoft Excel, PowerPoint and Word for producing reports
* Customer-centric approach with strong interpersonal skills, able to address customer needs and deliver tailored solutions.
* Excellent verbal and written skills, with the ability to liaise with both technical and non-technical stakeholders.
* Collaborative mindset with proven leadership ability to guide and develop team members effectively.
* Proactive in identifying challenges and developing solutions, with strong organizational skills to manage multiple projects.
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