A new and exciting opportunity awaits an experienced hospitality professional to join our team and assume the newly created position of Floor Manager.Lighthouse Socialis a dynamic private members' club, home to an inspiring and diverse community. With all-day dining, a rich cultural calendar, and an exciting entertainment programme, this exclusive club will play a vital role in shaping Fulham's social scene.Located within the newly developed Fulham Pier, a lively space celebrated for its stunning location and laid-back charm, Lighthouse Social promises unforgettable experiences at the heart of South-West London.Our members are not defined by profession or status, but by their desire to connect across cultures, industries, and interests. At Lighthouse Social, we embrace diversity and the art of meaningful connections.You will play a pivotal role in ensuring our guests receive the highest standard of service and every dining experience is exceptional. You will lead the front-of-house team, ensuring that service is seamless and customer satisfaction remains a top priority. This is an exciting opportunity to take ownership of the dining floor in a high-energy environment.The restaurant will have a unique high-end identity and therefore the role requires a unique Floor Manager with their own brand of personality and flair, to deliver a service to clientele who expect only the best.If you’re a natural leader with a passion for customer satisfaction and creating memorable moments, you will excel in this role!MAIN RESPONSIBLITIESLead the floor staff during service, ensuring smooth operations and exceptional customer service.Coordinate with kitchen staff to ensure timely and accurate service.Handle customer inquiries and complaints professionally and efficiently.Train, motivate, and manage the front-of-house team to ensure high performance.Maintain a clean, organised, and welcoming dining environment.Assist in managing schedules to ensure optimal staffing during peak times.Provide feedback to continuously improve service quality.THE IDEAL CANDIDATEIt is essential that you have previous experience of working as a Floor Manager in a busy high end establishment. You will have the confidence and panache to practice your craft in a way that contributes to the overall atmosphere of Lighthouse Social, providing an elegant and remarkable experience for all guests.Proven experience managing front-of-house teams is essential, as is strong leadership skills, with the ability to motivate and guide staff.Excellent communication and interpersonal skills are also essential as you will be focused on building strong relationships with customers stakeholders and employees.Above all, you will have the drive an ability to lead and manage the front-of-house team to provide a seamless dining experience for all of our guests.You will also have:Knowledge of health, safety, and hygiene standards in a restaurant setting.Strong leadership skills, with experience training and mentoring junior chefs.Ability to work under pressure, maintaining high standards of quality and presentation.Excellent problem solving abilities Level 2 in Food SafetyWHAT WE OFFERWe offer a salary of £28,000 to £32,000 plus excellent benefits that include:TRONCEmployer pension contributionLife assuranceWe’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive because at Sodexo Live! we’re so much more. Be part of something greater.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
