College Services Officer (CSO)
SRH International College (SRHIC) is the latest addition to our fast-growing portfolio across Europe and in partnership with SRH University across Germany.
We are looking for a customer-focused, organised individual with a passion to support students at SRHIC located on the SRH Campus in Heidelberg. The College Services Officer (CSO) will be a critical member of the Student and Academic Services Team and will be significantly involved in the administration of the key aspects of the student life cycle.
The role of the CSO is a customer service role that represents the first point of contact for students, staff and visitors. The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team including maintaining excellent working relationships with key services at SRH Campus in Heidelberg, including the International Office, Student Services and Welfare services.
Position: Full time, Permanent
Location: SRH Campus,Heidelberg
Responsibilities of the role will include:
Academic Services
* Support student registration and induction processes
* Maintain accuracy of our student data tracking, highlighting any gaps or discrepancies
* Support regular compliance checks, ensuring that we have all required information from students and it is recorded accurately
* Administrate financial processes relating to student fee payments and reporting
* Support the timetabling process
* Support teaching staff with day to day tasks and queries relating to timetabling
* Monitor and support late-arriving students
* Tasks relating to the range of assessment activities throughout a student's lifecycle
* Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary
* Provide information as and when requested by SRH Universities
Student Experience
* Respond to all walk-in and telephone enquiries through reception to support students and visitors
* Work closely with the Admissions team to support student arrivals
* Coordinate student welcome events
* Help to identify, induct and support Student Ambassadors
* Support the college Welfare programme to ensure at risk students receive the necessary support
* Support an on-going programme of student-centred events and activities
* Develop the student voice by supporting the Student Representatives programme and help to administer the key college forums and committees
* Assist the administration of regular surveys to continually improve the student experience
* Support the development of the semesterly progression talks and prepare students for their next level of studies
* Ensure that the office's appearance is maintained to a professional standard at all times
* Monitor the student support email inbox, maintaining response turnaround times
* Lead on and update the college information displays
* Demonstrate a knowledge and understanding of the SRH services and provide advice on those services, as and when appropriate, to students
Compliance
* Adhere to the General Data Protection Regulations (GDPR)
* Take minutes of meetings as required
* Any other duties or tasks as directed by the Line Manager or College Senior Management Team
Requirements for the Admissions Officer role:
Essential:
* Abitur or equivalent qualification
* Undergraduate degree
* Work experience in an admin
