HCRG Care Group are seeking a strategic and detail-oriented Senior Performance Manager to play a pivotal role in the mobilisation of two large-scale contracts during a period of significant business growth. As a core member of mobilisation and transformation boards, the role will ensure seamless transition and robust contract setup through comprehensive due diligence on performance metrics, data insights, and reporting.
In this role, you will work closely with regional teams to ensure outstanding performance for our customers, making a significant difference for our service users and staff. As part of a national team, you will contribute to a culture of excellence and continuous improvement in healthcare services.
This role will primarily be home based whilst covering mobilisations across BSW (Bath and Northeast Somerset, Swindon and Wiltshire) and Surrey. You will be required to travel across locations on a need’s basis to full-fill the requirements of the role.
Package DescriptionYou'll be warmly welcomed as a Senior Performance Manager at HCRG Care Group, where you'll receive access to an array of exclusive rewards and benefits including:
£50,000- £60,000 (depending on experience) per annum salary and access to our group pension.
Private medical insurance from Bupa, with fast access to the most used specialists without a referral from your GP – including for musculoskeletal problems and for mental health support – at locations across the country
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesYou will establish baseline performance metrics, implement robust reporting structures, and clarify all contractual KPIs, outcomes, and objectives to ensure organisational commitments are well-defined, achievable, and effectively communicated. This role requires proactive stakeholder engagement, with regular updates to maintain confidence in the mobilisation process and readiness for contract launch.
Key Responsibilities:
Performance Reporting:
Establish robust reporting systems.
Lead performance reviews, providing valuable insights.
Operational Support:
Collaborate with Managing Directors.
Train colleagues and develop forecasting frameworks.
Collaboration and Stakeholder Management:
Work with central teams for accurate reporting.
Represent the organisation in meetings.
Foster effective communication.
Improvement Planning:
Identify areas for improvement.
Provide guidance for compliance and enhancement.
The Ideal CandidateWe are in search of an individual who has:
Essential:
Proven healthcare sector experience in performance management of complex contracts.
Strong ability to set, track, and report on KPIs, outcomes, and contract-specific performance targets to drive accountability and continuous improvement.
Advanced skills in data analysis and experience with data visualisation tools (e.g., Tableau, Power BI) to turn complex data into actionable insights and story telling.
Strong track record of setting up and managing reporting structures that provide clear, accurate, and timely performance data to stakeholders.
Understanding of regulatory frameworks.
Ability to manage deadlines
Desirable:
Training in risk management.
Experience in strategy development.
Additional Requirements:
Own a vehicle for travel.
If you are a proactive, results-driven professional with a passion for healthcare performance management, we invite you to apply for this exciting opportunity.
About The CompanyWe change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
