Customer Engagement & Marketing Manager

Job Type:
Permanent
Job Sector:
Unspecified
Region:
East Midlands
Location:
Rugby
Salary Description:
Competitive
Posted:
21/11/2024
Recruiter:
Compass Group
Job Ref:
com/3110/76416001/52692721/SU

We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesDevelop, manage & continuously improve – the co-ordination, communication and execution of a relevant tailored contract marketing plan that drives positive student/consumer engagement, sales and profit through the management of the experience for the students and staff on campus.  Key performance indicators will be built around sales and profit growth, average transaction value, participation on campus, and student satisfaction and student engagementMore About The RoleDevelopment of a tailored contract marketing plan built by using the central marketing teams promotions and initiatives as a base, meeting the needs of the student base/student groups of the institution, which will include the planning and execution ofResponsible for the onsite catering van in conjunction with chef team in terms of promoting the van and operating the van on key events. A plan to drive participation and growth of the key categories, including programme of activity and promotions, liaising with students and customers to gain insights – any site-specific promotions or activities must all be signed off by the central marketing team if these are required.Delivery of food concepts/pop ups to maximise participation, spend and satisfaction.Activity to maximise opportunity of events & key dates, school and boarding house-specific events including Open days, House Event days, sporting events and high-profile events.Develop and implement a communication and engagement strategy to support the marketing plan to inform, promote, communicate and continuously engage with the student and staff population, which will include the planning and delivery of;Digital communication, accessing as many channels as possible through relationship building.Feedback mechanics, forums and focus groups.Core menu and hospitality launch events.Student and staff satisfaction surveysMonthly reporting to client on marketing initiatives within the period.Creation of monthly newsletterDevelop and adopt measurement models to benchmark and monitor the success of all activity in the marketing plan, looking at specific KPI’s around sales, average transaction value, participation satisfaction, and follow up feedback, measure ROI from the engagement activities and report results on a quarterly basis to client and Site Contract Director.Who You areHigh numeric and analytical skillsExcellent verbal and written communication skillsUse of all social media channels to aid communicationsAbility to analyse and evaluate informationDemonstrates Compass values and recognition of principles                    Knowledge of process apps e.g. Canva & PowerpointCommercially focussed with ability to measure impact and resultsApproach to analysis of work problems and opportunities that allows commercially sound judgements to be made on timeAbility to quickly gain credibility with key stakeholder groupsAn approach to negotiating and building co-operation that supports organisational goalsAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/3110/76416001/52692721/SUCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!

Contact Details:
Compass Group
Tel: 0121 457 5566
Contact: Jaskaran Bika
Email:

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