Our SMETS Co-ordinator is responsible for providing a first point of contact technical and administrative support to our suppliers and other internal teams.A key responsibility of this role is to monitor and investigate SMETS commissioning issues on both power and gas meters, and to work towards communicated targets and KPIs.What you'll be doingFirst point of contact to provide accurate and timely administrative support to internal and external customers of the Technical HelpdeskSupport engineers to complete their responsibilities with a key focus on minimising site visits and using the remote commissioning tools available to youMaintain awareness of, and comply with, the Company’s environmental, H&S management systems; including policy and procedures, and individual responsibilitiesEnsure the accurate reporting of any work-related accidents, dangerous occurrences, and ill health or near miss incidents in line with policyReport any known or suspected defects or failings in the OH&S management System without delayTake responsibility for both your own safety, and the safety of othersLiaise with customers and suppliers as appropriate to ensure full knowledge of issues and to provide solutions as well as first class customer serviceSkilfully use systems to ensure that information is recorded accurately and with attention to detailAnalyse, manage and close open faults in a timely manner and determine if site visits are chargeable or not to our suppliersMonitoring relevant mailboxes and ensuring responses re provided within agreed SLAsAccurately record and report relevant Management Information (MI) as requiredManage faults by setting age profile against each fault and escalating when requiredMonitoring our manufacturers releasing new firmware updates and ensuring these are passed on to our suppliersProactively look to improve efficiency and the customer journeyBuild strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvementWho we're looking forAbility to remain calm and in control of a demanding and varied workload in an often pressurised environmentAbility to prioritise own workload, and knowing when to appropriately escalate issues or questionsAttention to detail, and a pride in providing accurate and timely supportStrong problem solving and issue resolution abilityGood communication skills, both written and oralFirst class customer service skillsPrevious industry experience an advantageWorking with us you will benefit fromA key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.Competitive compensation package - you’ll receive a salary of £27,500, plus the opportunity to receive an annual performance based bonus.Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.Critical injury scheme – we take safety at work very seriously.There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent.However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance.Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further.Long-term, stable industry – this is a permanent role and you’ll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain’s core industriesAbout usEstablished in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:innovative metering and data servicesfuture-proofed network construction and ownership solutionslow carbon service offerings.We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.
