Service Delivery Manager- Wales & West Midlands£36500per annum40 hours per weekMonday -FridayField based role supporting 5 locations in Wales and West MidlandsClean UK Manual Driver License essential for the roleWe\'re currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Our ideal Service Delivery Manager will:Knowledge of working in a management role within the soft FM service industryLeadership skills and knowledge You will have the ability to display a real passion for food and customer service and be financially and commercially astute.Good Communication skills - both written and verbal. Good computer skillsInterpersonal, administrative, and organisational skillsA \'Can do\' attitudeYour key responsibilities will include:Promoting a safety culture and ensure the Catering and Retail teams are aware of and operate in accordance with company and client Health & Safety proceduresTo manage the Catering and Retail labour, equipment & resources budgetTo ensure the Catering and Retail operation continually improvesTo ensure the Catering and Retail team are engaged and managed effectivelyTo ensure the delivery and quality of the Catering and Retail operation is in accordance with the client service level agreement and company proceduresTo manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreementsWe ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/1309/87005001/52679827/SUCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
