Exciting News for the Pure Group! As part of our exciting fast pace growth and significant investment, we are expanding our Customer Experience Team at Andover, Hampshire! So if you are living in the Hampshire area, and would like to join our amazing Customer Experience Team as a Complaints Executive, then don’t hesitate to contact us! Who Are We?The Pure Group is a highly successful business – we are the market leaders and the best-known brand in a growing sector. Our customers know us, love speaking to us and really value the service we offer, but it’s not just what we think, it’s what our customers say through our thousands of 5 star Trustpilot reviews! What makes a great Complaints Executive?You will be an outstanding, true professional, with strong empathetic, positive people skills, and a first class communicator. You will be a customer champion who recognises and delivers a first class customer experience. You will be super friendly to all, with a positive outlook on life, and a fabulous supportive team member, who also happens to live within commuting distance to Andover. Salary and Benefits Competitive Salary: £33,120 Hours: 37.5 hours a weel Mon – Fri Our Benefits: Generous 30 days holiday plus bank holidays.Bupa Health Cash Plan and Life Assurance, upon successful completion of probation. Employee Assistance Programme, including a 24/7 confidential support service. Auto enrolment into Company Pension, or option for SMART Pension. A friendly working environment with free on-site parking. Summary Duties and Responsibilities of Role: Oversight of Pure Group’s complaint handling policies and procedures across all customer touchpointsConduct root cause analysis of Pure Cremation's complaints, reporting findings to support the continuous improvement of the Customer experience and products.Sale calls to be made in line with the Company’s process and FCA regulations. Key Skills Required: Understanding of complaint handling processes in a regulated environment (DISP).Experience of complaint root cause analysis and reporting.Ability to communicate regulatory requirements to business stakeholdersThe ability to work with a high degree of accuracy.Skill in the production of reports and other documents, using Microsoft products including Word, Excel, PowerPoint.The ability to interpret data and provide insights through clear visual, written and verbal communication.Good inter-personal and communication skills that facilitate open working relationships with stakeholders.Excellent organisational skills and ability to effectively prioritise work.Personal Capabilities: Proven track record in delivering excellent Customer Service Working with accuracy in accordance with detailed procedures and regulationsFlexible positive approach with ability to adapt quickly to meet business needs Personal Attributes: Fabulous friendly personality, with a positive attitude, and strong communication and listening skills at all levels.You will be empathetic towards others, sensitive to their need, and both kind and patient.You will be resilient, welcome change, and have a real desire for success and helping others You will have a positive Can-do attitude, and be a real self-motivator with a drive to succeedYou will have a critical eye and attention to detail and accuracy. Sound like just job you have been looking for? Great! then apply today Send your CV together with a covering note, telling us both why you want to work for our company and what you feel you would personally bring to the role. Your ability to effectively communicate these key points is important to us and therefore failure to meet this requirement will, regrettably, result in your application being rejected. Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
