We are seeking a proactive and organised Administrator who will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post. You will support the effective filtering and directing of telephone calls and written correspondence for BaNES Children’s Community Services and where required, with partner organisations.
This is a fantastic opportunity to join our team on a permanent basis working on a part time basis up to 22.5 hours per week. The working pattern for this role is generally Monday to Friday 9-5pm and you will be based at Kempthorne House, St Martin's Hospital with the flexibility for home/hub working after the probationary period.
Package DescriptionAs an Administrator, you’ll be part of our valued team at Kempthorne House, Bath.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,369.35 (pro rata to hours worked) with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesThis is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Responsibilities will include:
Work as a crucial part of a team who answer a high volume of incoming calls from parents and service users
Providing initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
Direct and prioritise incoming referrals to the relevant professionals and remedy any incorrect referrals at source
Work with clinical colleagues to ensure patients are efficiency directed to the correct services in a in line with agreed ways of working
Action call backs to referrers to ensure appropriate information is obtained, ensuring a high-quality referral
Accurately and confidentially record all referrals for service users and carers on various client information systems.
Signpost to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
Collate, book, and send information and appointment letters to patients
Please see the attached job description for a full list of job responsibilities.
The Ideal CandidateOur ideal candidate will have:
Administrative experience in a busy, customer facing environment
High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
Excellent customer services skills and telephone manner
Effective interpersonal and communication skills, both verbal and written
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment
It would also be beneficial if you have previous experience in a Health or Social Care role and knowledge of clinical systems or databases.
If this sounds like you, we would love to hear from you!
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
