Shift Operations Co-Ordinator
£28,800 + £1,100 annual shift allowance
6 months fixed term
4-on-4-off shift pattern (average 38.5 hours per week)
Based in Crawley with occasional work from home days
This role is predominately office-based, with the occasional option to work from home. This role will be based in our Crawley Office and due to the location and shift times, we suggest having access to a vehicle.
We're excited to announce a new opportunity for an experienced Transport Shift Controller to join our award-winning Travel business for an initial period of 6 months, with a possible opportunity of a permanent role at the end of the fixed term. As part of our Transport team, you will play a crucial role in facilitating the smooth delivery of our VIP service, while maintaining a solid customer service focus for our Saga customers.
Our ideal candidate will be responsible for resolving real-time transport issues with precision and pace, while maintaining high-quality customer care. You'll work a shift pattern to ensure we deliver the best possible service to our customers.
This dynamic role is predominately phone based but may include occasional on site visits to our home ports of Dover & Portsmouth.
The successful candidate will be working with a variety of stakeholders internally and externally.
If you have previous experience in a similar role or within the customer service or logistics field, this opportunity might be the perfect fit for you!
** Due to the nature of the role and because the Control team operates 24/7 from our offices, flexible shift patterns will be a requirement. This role will require you to usually work a four on four off rotational shift pattern consisting of 12-hour days with the possibility of 12 hour night shifts in 2025. This role will require some lone working in the office for up to 4 hours on some shifts.
Package DescriptionWe have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.
Benefits available to all colleagues:
Competitive salary up to £28,800, dependent on experience
Annual shift allowance of £1,100
Ability for overtime, paid at x1.3
4 on 4 off shift pattern of 12 hours (average weekly hours of 38.5 hours)
Shift patterns may include night shifts in the future but are currently 06:00 – 18:00 / 08:00 – 20:00 / 10:00 – 22:00 on a rotating basis
Competitive holiday allowance
Option to purchase additional 5 days holiday
Pension scheme matched up to 10%
Life assurance
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays!
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity, paternity and grandparent leave
Company performance related annual bonus
Income protection
Access to Saga Academy which includes a comprehensive range of online courses, talks and much more
Main Responsibilities
You will be responsible for resolving transport related queries which could be due to a wide range of circumstances which may include itinerary changes, travel delays, breakdowns, weather related issues or accidents etc
You will field queries from customers, drivers, 3rd parties, workshop and internal departments via phone or email
You will aim to seamlessly resolve potential service failures, identifying root cause and recommending corrective action to the relevant parties
You will be working closely with Airport Services and the Duty Officer to ensure timely collection and delivery of clients
You will resolve potential service failures, identifying root cause and recommending corrective action
You will arrange vehicle changes between drivers and all the bases to cover service, repair, and licensing issues
The Ideal Candidate
Ability to work on a 4-on-4-off shift pattern, ideally with prior experience of doing so
Ideally, experience in a similar role but a customer service or logistics background is helpful
Proven ability to work under pressure and to tight deadlines, managing your time to ensure smooth service delivery
Comfortability with a phone-based role, always striving to deliver the best possible customer service
Good geographical knowledge of the UK and UK motorway system is advantageous
Excellent attention to detail with a resilient attitude
Initiative and ability to work with minimal supervision
IT literacy with working knowledge of Excel
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.
Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote
