IT Service Desk Supervisor£36,225 per annumOffice Based - 37.5 hours per week Here at the Pure Group we are experiencing very exciting times, with a tremendous, fast paced growth plan, and significant investment within our environments and service expansions.Pure Group is a forward-thinking industry disrupter dedicated to providing exceptional customer service. An exciting opportunity has arisen for an IT Service Desk Supervisor to join a growing IT Department operating in a modern, fast pace and disruptive industry.Who Are We?Pure is a highly successful Group with uniquely different facets to its business – we are the market leaders, and the best-known brand in a growing sector.Our customers know us, love speaking to us and really value the service we offer, but it’s not just what we think, it’s what our customers say through our thousands of 5 star Trustpilot reviews!To fit with our Pure culture, you will have a positive outlook to work, enjoy being part of a team – a positive team player, that significantly contributes to our magnificent future development, flexible and positive in attitude, and willing to go the extra mile to get the job done!We work hard at Pure to ensure our success, and we are rewarded and respected for it.What are we looking for?We are looking for an experienced professional who oversees the daily operations of a team of service desk agents and is accountable for managing the performance of service requests and incidents, ensuring that service levels are exceeded in accordance with the ITIL framework. This hands-on role will have full accountability to define, deliver and continuously improve the service management strategy focusing on delivering exceptional levels of customer service. This role is accountable for people, process and technology and drives continuous improvement across various IT practises and processes. Our Benefits Generous 30 days holiday plus bank holidays Bupa Health Cash Plan and Life Assurance, upon successful completion of probation. Employee Assistance Programme, including access to a 24/7 confidential support. Auto enrolment into Company Pension, or option for SMART Pension. Cycle to work scheme.A very friendly working environment with free on-site parking. . If you are wanting to join a business, that is fast moving, makes things happen, and has the means to invest in its future and its people, and respects what you do, then this could be just the job you are looking for… We look forward to receiving your CV together with a covering note, telling us why you want to work for our company and what you feel you would personally bring to the role. Your ability to effectively communicate these key points is important to us and therefore failure to meet this requirement will, regrettably, result in your application being rejected.Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
