An exciting opportunity has arisen for an Operations Manager, responsible for the growth and success of one of our family friendly concepts.Sales are a fairly even mix of wet and food, offering a traditional pub menu and healthy community wet trade. The pubs are located quite closely, around Hertfordshire and the South-East of England. Applicants must be a high calibre, enthusiastic and passionate individual with excellent interpersonal skills. You should have a great sales-driving record and be comfortable working as part of a team, as well as being able to dictate your own agenda and work autonomously.In addition to these skills, you must be able to demonstrate success in the development of your people, have incredible operational standards, show great commercial acumen, and value guest experience second only to the wellbeing and development of your team. Your opinion matters and you will be consulted in relation to food development, marketing and site investment.All applicants must be able to relate to the guest profile – (from young couples to the elderly), be trend aware, aspirational and able to do the usual, unusually well. You must live and work with values that match ours, “Continuous growth of our people and Macs by living our values; Growth – Professionalism – Achievement – Family – Respect – Pride”. You will ideally live within 25ish miles of Hertford and commute to our Hertford head office on Mondays.McMullens has grown each year, is acquisitive, debt free, with a high-quality diverse estate. You will be joining a high performing business team that operates with family values.Key Responsibilities of the Role:Delivery of sales growth ahead of the sectorDevelopment of a technically and behaviourally strong management and key team pipeline with strong retention measures and succession planningEnsuring high levels of guest service, setting the standard for the competition to beatA strong site visit schedule, including evenings and weekends (you can take time back in the week) and to include relevant competitorsProfit and profit conversion delivered to or ahead of targetCompliance with legislative duties and regulationKey Personal Attributes:Great communicatorA will to succeedFlexible and adaptable leadership skillsCommercial acumen and can use data to make decisionsAbility to coach the team to improve performancePositive, approachable and keen to get involved in central activity and have funSalary and BenefitsSalary: Up to £60K plus bonus dependent on experienceFully expensed company carAnnual Leave 5 weeks plus bank holidays & 5 days extra after 3 yearsEnhanced Company contributory pension schemeLife AssuranceAchievable Bonus schemeFamily friendly policies including enhanced maternity and paternity pay
