Assistant Operations Manager - Goodwood£30,000 Basic5 out of 7 days per week Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare – Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts – up to 55% off cinema ticketsHealth & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts – Discounts with holiday companies such as TUI and ExpediaShopping discounts – Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodaphone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BH’s and an additional day off for your birthday2 days additional leave, following return from Maternity leave during the first year backCompetitive and supportive family benefitsDay off for baby\'s 1st birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsBehind the Name Goodwood Event Catering (GEC) is a profit share partnership between the Goodwood Estate and Levy. The success of GEC comes from the in-depth understanding of the Goodwood dynamic and the simple love of celebrated food and drink experiences and putting our partners and guests first. The GEC is responsible for the delivery of all motorsport events (Members Meeting, Festival of Speed and Goodwood Revival), horse racing meetings (11 day race meets, 4 night race meets and 5 days of racing at the Qatar Goodwood Festival). The Role At Goodwood, we celebrate our 300-year history as a quintessentially English Estate, in modern and authentic ways delivering extraordinary and engaging experiences. Our setting, 12000 acres of West Sussex countryside and out story both play significant roles in Goodwood’s success. What really sets us apart is our people. It is their passion, enthusiasm, and belief in the many things we do that makes us the unique, luxury brand we are.Goodwood Event Catering manages and operates the catering operations at the Motorsport venue which include the Festival of Speed, Revival and The Members meeting as well as the Qatar race meeting and an additional 14 race days at the Racecourse.Working in true partnership with our client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.Role PurposeTo support the Operations Manager to plan, develop and deliver all Motorsport events.Key focus will be on the delivery of providing the services of hospitality and retail standards. Reporting to the Operations manager you will be directly responsible for the key result areas below (amongst other general responsibilities)Key focusesPlanning:Collaboration - Work in collaboration with all department to agree requirements and timelines. Structured Approach – ensure that all activities are delivered in line with the agreed measurable outcomes, Own and keep updated the lessons learned processExternal landscape – keep up to date with market trends which may impact the operation and make suggestions to evolve / keep ahead of ‘the curve’.Operations:Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences Readiness to trade - Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard. Supplier relations - Overseeing and coordinating with external suppliers, managing the entire process from initial quotation and ordering to event execution, while maintaining strong supplier relationshipsFinancial - Work alongside the finance team to ensure all POs are raised within the agreed timeline. That accurate billing is completed in a timely manner, and quotes / orders are within budgets. Consistency – Work with the Operations Manager to develop robust operations plans that ensures that food quality, presentation, staffing standards and operational standards are maintained according. Communications - Directly liaise with the Motorsports client representatives, GRRC, Goodwood bespoke membership teams, internal Hospitality and Partnership Management teams as well as your Team Managers to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool. Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback, understanding the customer journey.Health & Safety – Lead the H&S culture and compliance across the venue. Monitor and maintain health and safety policy, processes and culture. People:Culture – Support the Operations Manager to maintain a high level of team energy and engagement, focused on great food and hospitalityCommunications - ensure effective team communication flows (in all directions) throughout the venue.Reward and recognise - Recognise and celebrate success. Cost Management - Be in control of all operating costs in line with set targetsPerson spec: Operational experience in a similar environmentPassionate for food- a natural flare for hospitalityComputer literateStrong communication and organisational skillsAbility to work to strict pressured deadlinesSelf-motivated able to use own initiative and ability to adapt to a changing environmentPassionate about delivering a world class serviceCustomer service focusedAssertive, calm and works well under pressure Green field and major event experience Problem solving skillsWilling to work evenings and weekends as required Who we are:Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
