Senior Baggage Agent - Baggage Team Leader
Cobalt Ground Solutions is a successful ground handling services company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic teams.
Senior Baggage Agent Duties:
To undertake all activities airside within the Baggage Department. To ensure Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets. To represent Cobalt in a professional manner and to take the lead in ensuring safe working practices under the direction of the nominated Baggage Supervisor.
Senior Baggage Agent Requirements:
* Experience of baggage systems and processes, especially BRS reconciliation and flight build in the baggage makeup area
* Excellent proven communication skills
* Excellent attitude to customer requirements & customer service
* Good understanding of baggage system - VIBES, Safetrac and Ultra
* Must have the ability to meet deadlines in a very busy operational environment
* Experience driving airside equipment
* Must be flexible to the needs of the operation
* Minimum 2 year experience as Baggage Agent
Due to the nature of the role you will be required to submit the following documents to be considered for interview:
* Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
* Your driving License (original copy if you are shortlisted for interview)
* Your DVLA Code
* Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
* Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Unfortunately you cannot be considered for interview without these documents so please only apply if you can present the documents.
