The post holder will be responsible for the management of the Community Dental Service.
Community Dental
Community Dental is a specialist dental service providing specialist dental care to patients with medical conditions, learning disabilities, and other complexities. The role will include operational management, ensuring that all operational sites have the resources to and information to maintain their expected contribution to ensure alignment and sharing of best practice. There will be system, contractual and performance problem solving, working closely with finance, Human Resources, contracting, procurement and Informatics Teams as well as external services.
The post holder will be responsible for the implementation of change to the service to meet the commissioned service specification and the key performance indicators. The post holder will be responsible for the performance of the service to their BU Head and to the service commissioners and will be responsible for engaging in formal performance review and contracting meetings to act as a representative and ambassador for the service.
Package DescriptionAs a Service Manager – Community Dental Service, you’ll be part of our valued team at our Buryfields Clinic
You will feel valued as a Service Manager – Community Dental Service within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£50,000 - £60,000 annual salary.
Free tea, coffee, and milk at your base location
Plentiful on site-parking
Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesService Delivery
This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:
To ensure that all aspects of service comply with relevant legislation and accreditation requirements and that the required high standards of clinical and corporate governance are achieved.
To ensure compliance with and implementation of all policies and procedures.
Help work with the Clinical Lead to ensure the delivery and development of the audit program and ensure that regular audit reports are produced for the clinical service/s provided
To ensure that all colleagues are compliant and have relevant and up to date legal HR documentation (ie statutory & mandatory training, DBS, Professional Qualifications & Registrations, Right to Work)
Finance & Reporting
To ensure that all key performance indicators are achieved and prepare and analyse consolidated reports identifying areas of concern, trends and remedial action plans
Accountable for the overall service budget and actual performance.
To map, analyse, understand, and act on data associated with the delivery of the service including performance and trends.
To develop and implement recovery plans to improve costs and bring performance back in line with expectations, this could be financial or qualitative
To ensure any KPI, training and enhanced service opportunities are maximised.
Workforce and Leadership:
Working with the Governance Lead and service leads to develop a skilled, effective and motivated workforce
Working with the clinical leads, lead the development of all the team roles and structure the teams within the area of roles & responsibility
To oversee all line management responsibilities including performance management, appraisals, managing sickness and absence, personal development plans, professional development, and annual leave.
To embrace a listening culture to embed colleague engagement and promote the company values through addressing colleague survey feedback and bring about local improvement
Growth, transformation and change
To be knowledgeable of current and future clinical guidelines and developments to ensure compliance to up to date guidance, standards, best practice and regulations and clearly communicated to all service team members using relevant clinical meetings
To establish and maintain clear effective relationships with all key stakeholders in order to promote the service/s and to ensure customer satisfaction is maintained.
To facilitate the implementation of strategies to increase efficiency, maintain quality and ensure continuous improvement to the services being delivered within the care environment
To facilitate change within and across organisational and professional boundaries utilising negotiation, facilitation and persuasion skills
The Ideal CandidateEssential
Experience of working in dental Services either clinical or non-clinical
Experience of financial and budget management
Experience of managing KPIs within a contract
Experience of managing people
Management qualification of relevant experience
Negotiation and influencing skills
Good communication skills
Confident IT skills
Desirable
Knowledge of R4 and Compass IT systems
Other requirements:
Car driver with own car insured for business use.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
