Our Hire/Sales Controllers are telephone-based customer service professionals that work closely with our sales team and branch managers to provide full support in all areas of the hire desk, including customer service queries and hire transactions, all supporting our national network of depots.Key ResponsibilitiesBeing the first line of contact for customers and colleagues, responding to both phone and email queries efficientlyWorking closely with the national Sales team to help achieve our business objectivesBuilding strong working relationships, delivering a great customer experienceResponsible for quality hires and sales ensuring good contract ratesAccountable for the efficiency of hire desk processesEnsure all administration/reporting is up to date at all timesWhat We’re Looking ForThis is a fast moving and growing business requiring a candidate who can work efficiently and to deadlinesAn enthusiastic team player with demonstrable customer service experienceDemonstrable customer service experience in a fast paced environmentAbility to manage own workloads and prioritise daily activitiesA confident communicator, comfortable dealing with people both over the phone and emailWillingness to learn the technical aspects of our range of toolsWork in a team environment towards specific goalsExperience of using MS office applications (Outlook, excel, word etc)Someone with tool hire experience – DesirableWhat We Can Offer YouCompetitive salaryCompetitive annual bonus schemeSalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About UsMEP Hire is a leading provider of mechanical and electrical press fittings and low-level access products in the UK. We cater to the construction, fit-out, mechanical, and electrical markets, delivering reliable solutions that meet the specific needs of our clients.With a strong commitment to excellence, MEP Hire has established itself as a trusted name in the industry. Our focus on mechanical and electrical press fittings ensures that we deliver high-quality products that meet the rigorous standards of the construction and installation processes.We understand the unique requirements of the construction, fit-out, mechanical, and electrical sectors. That's why we offer a comprehensive range of low-level access products, designed to facilitate safe and efficient work at height.At MEP Hire, we prioritise customer satisfaction. Our team of experts is dedicated to providing exceptional service and support, ensuring that our clients receive the right products and solutions for their projects. We value long-term partnerships and strive to exceed expectations in every interaction.Joining MEP Hire means becoming part of a company that values excellence, innovation, and customer-centricity. We offer a dynamic work environment where your skills and expertise will berecognised and celebrated. Together, we can make a meaningful impact in the construction, fit-out, mechanical, and electrical markets, delivering reliable and efficient solutions to our valued customers.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
