We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free on-site gymSubsidised mealsContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesWhat you\'ll be doing:Receiving helpdesk requests either by phone, email or in personInputting & prioritisation of helpdesk requests from users utilising our CAFM systemDistribution of helpdesk requests to engineersUpdating of all helpdesk requests utilising our CAFM systemClosing down of helpdesk requests utilising our CAFM systemPreparation and issuing of Planned Maintenance tasks utilising our CAFM systemClosing down of Planned Maintenance tasks utilising our CAFM systemAssist in the maintenance of records & filing systemAssign work, monitor and follow up Subcontractor WorksSupporting in the purchase ordering process for materials and SubcontractorsAct as first point of contact for internal and external partiesProvide cover for colleagues during sickness, annual leave etc.Familiarisation of the contractual operation of the siteCarry out monitoring of CAFM (MRI Evolution) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI\'s and SLA\'sMore about the role:To be polite, professional and friendly at all times with customers, clients and colleaguesTo ensure the highest level of customer care is adhered to at all timesTo demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectationsTo actively gain customer feedback, passing information gained onto your line managerWho you are:Knowledge of CAFM Systems / Helpdesk functions / Hard FM ServicesExperience of working in environments involving high levels of customer careExperience of working in an environment where there are peaks and troughs in demand during service timesKeen eye for detailWarm and friendly personalityIT literateExperience in telecommunications environmentExcellent oral and written communications skillsExperience in a similar roleSelf motivated and ability to adapt to a changing environmentAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/2609/78105001/52682394/SUCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
