Simplicity Account Manager (Call Centre Based)
Full-Time, Permanent
Location: Sutton Coldfield, Birmingham (Office-Based)
Salary: £24,180 per annum
At Dignity, we’re more than just an end-of-life service provider; we strive to be the most trusted and valued companion during life's most challenging moments.
This is why we are seeking a dedicated professional to join us in ensuring the highest levels of client service for our clients are adhered to with utmost care and efficiency. You will manage the funeral arrangements for Simplicity Cremation (& additional partners) clients from the first call through to the final farewell, ensuring a seamless experience. This includes coordinating logistics with Funeral Operations and Crematoria to deliver a smooth and meaningful service.
What Your Day-to-Day Will Look Like:
Collaborating with Funeral Operations and Crematoria to organise logistics and funeral service details on behalf of clients.
Supporting clients in selecting coffins, urns, floral tributes, music, and visual media (such as webcasts, visual tributes, and recordings) for funerals.
Engaging professionally and empathetically with both internal and external customers across various platforms.
Completing statutory cremation paperwork and providing administrative support for funeral and financial arrangements.
Coordinating music and visual media requirements with suppliers, acting as the primary point of contact for all client queries and needs.
Reporting regularly to the Simplicity Team Manager on daily, weekly, and monthly business processes.
Maintaining accurate and up-to-date client records and paperwork, managing your workload to meet service level agreements (SLAs).
Monitoring and facilitating the safe and timely delivery of ashes to clients.
What We’re Looking For:
Experience in Customer Service or Administrative roles.
Outstanding communication and customer service skills.
Ability to adapt your approach to meet the unique needs of clients, demonstrating sensitivity and patience.
Excellent attention to detail and ability to spot errors easily.
Ability to work effectively as a team and collaborate to achieve goals.
A good standard of Maths and English.
Proficiency in MS Office applications and general PC literacy.
What you get from us:
An annual salary of £24,180 per annum.
22 Days Holiday + Bank Holidays (Increasing to 25 over years of service).
Pension Scheme.
X2 Life Assurance.
Free on-site parking.
Full IT Equipment provided.
Access to our internal apprentice and personal development schemes.
What are the next steps?To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Acquisition Team will review your application and be in touch.
FCA StatementPlease note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit& Proper Policy). Further details will be explained to you throughout the recruitment process.Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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