Sodexo Live! is delighted to be recruiting for a dynamic and experienced Training Manager to join our team at Ascot Racecourse and lead all training and development initiatives for our casual, agency, and full-time employees.The role will involve working closely with the HR team, based at the Racecourse, to create engaging and relevant training content and support the Ascot Academy Training Programme and Sodexo Live! initiatives. You will design and deliver a comprehensive suite of training programmes specific to the needs of our client and ensure that all training activity is in line with internal policies and client agreements.You will have previously gained experience in events or a fast-paced demanding hospitality environment and have a comprehensive understanding of the Training Cycle and a proven track record in designing service related training.Ascot Racecourse is a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.To deliver the optimum service to a venue that is like no other, and exceed our client’s vision and expectations, our employees must be trained to a standard that not only allows them to efficiently deliver high quality service and contributes to the overall guest satisfaction, providing an elegant, original and uplifting experience for all guests.We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! we’re so much more. Be part of something greater.We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.AccountabilitiesTo manage the delivery of all training and development for Sodexo staff both onsite at Ascot Racecourse, whether casual, agency or full-time members of the team, through the Ascot Academy Training programme and central Sodexo Live!Develop and deliver content for 1711 by Ascot off-site events and Major Events operated under Sodexo Live!Design training content and supporting collateral, aligned to the business strategy and client led KPI’sTo support the promotion of the Ascot Academy and 1711 by Ascot BrandTo manage e-learning including design and monitoring completion ratiosThe development and delivery of the annual training plan for Ascot Racecourse and off-site events, within agreed budgetDrive employee engagement and retention through skills developmentEnsure that all training activity is aligned to the 1711 by Ascot and Sodexo brands and overarching strategyEnsure consistent delivery of the casual on-boarding programme, through evolution of the Ascot AcademyManage the development of raceday and event training packs, consistent SOP’s and briefing guidelinesLiaise with Brand Sponsors, suppliers and third parties to deliver relevant brand, skills and product trainingTHE IDEAL CANDIDATEYou will have proven experience of working in a Training role within the hospitality industry and have the ability to analyse and identify the training needs of our client. You must have the creativity to bring training programmes to life by having strong influencing skills when delivering training.Experience of working with diverse populations and designing inclusive training programs that address the needs of individuals from diverse backgrounds and skills levels is essential.A passion for service excellence is essential, as is your desire and ability to build strong working relationships at all levels within the business.Drawing from your experience in the hospitality industry you will know what good looks like, but you will have the desire and drive to exceed this and deliver excellence.You will also have:A passion to see individuals reach their potentialA good understanding of e-learningFlexibility to support weekend and event daysProficiency in using learning management systems and other technology platforms to deliver and track training contentExcellent interpersonal skills and ability to build relationships and influence stakeholders at all levels.Self-motivation and the ability to work on own initiative within a team environment.WHAT WE OFFERIn return for your commitment and expertise you will be rewarded with a salary of £40,000 to £44,000 plus access to a suite of benefits, which includes:Performance-related annual bonusContributory pension schemeA buy and sell holiday scheme of up to 3 days (FTE)Volunteering days via our charity partner STOP HUNGER & Ascot Volunteers WeekTime Off in Lieu or working race daysClothing allowanceComplimentary race day entry for friends and familyExclusive discounts in local shops and cafesFor more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!
