Onsite – Monday-FridaySodexo has a great opportunity for an experienced Customer Service Manager to join our established team working with our clients based in Macclesfield.Joining our team at their large pharmaceutical & biotechnology site, you will play an important role within the Sodexo organisation.Reporting to the Operations Manager, the role is focused on delivering world class integrated FM with oversight from senior Sodexo management and Deliver IFM ownership of designated areas, with compliance as a primary focus while delivering an excellent customer experience.The Customer Service Manager will meet the demands of customers by providing exceptional services driven by innovation within the agreed SLA and contract agreement, be a single point of contact for your business area by taking responsibility for total service delivery and ensure that all costs and expenditure are within the budgeted levels agreed between client and Sodexo and control all costs such as labour, expenses, cash purchases as agreed with the client.You will ensure that methods of preparation, production and presentation comply with Sodexo’s standards and procedures to deliver a consistent, high level of service, to the contract specification and agreed performance, qualitative and financial targets, complying with Sodexo and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH to achieve green KPI performance across the total IFM framework.The successful candidate will have an understanding of great workplaces and services to deliver quality of life to their customers. The business needs will vary in line with contract requirements and there is an expectation that you will provide support as necessary within your abilities and capabilities.About YouExperience and knowledge requirement for this role:EssentialProven experience, understanding and ability to use good manufacturing best practicesA highly customer focused individual, motivating and driving performance in teams to deliver high standards of service and cost effectivenessKnowledge of SHEQ and the process employed to manage risks, hazards and controlsPositive leadership and people management experienceStrong IT and communication skillsDesirableAn understanding of the customer business operations for their areaOperating model of the businessA strong customer service backgroundLEANWhat we offerWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you.In addition, we offer:Up to 10% Annual BonusEligible for Flex benefits (including Private Medical)Flexible and dynamic work environmentCompetitive compensationWide range of Employee benefitsAccess to ongoing training and development programsCountless opportunities to grow within the companyEmployees can opt to increase their employer contribution up to a maximum of 6% with an equal employee matchLife Assurance CoverageAbout SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We are a Disability Confident Leader employer.We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Ready to be part of something greater?Apply today!
