In a Nutshell
We are actively seeking a Night Receptionist at Fanhams Hall in Ware, Hertfordshire who will be responsible for the Hotel, the guests and the operation during the night period. You will be required to work 24 hours, 10.45pm -7:15am.
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
29 days holiday (increasing with length of service) Prorata for part time hours
50% Discount on food and beverage across all Exclusive properties
Really big discounts of room nights across all Exclusive properties
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free
Recognition and rewards scheme
Access to our learning platform including great training and development programs.
BCorp member and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books
Cycle to work scheme
Main ResponsibilitiesLots to do but lots of fun
As Night Receptionist you will be responsible for;
Maintaining our luxury standards of cleanliness and service at all times
Operating cleaning machinery in accordance with guidelines given
Working with cleaning chemicals in line with COSHH guidelines
Attend to guests needs and requirements, including arrivals and departures
Set up conference and banqueting rooms as required
Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
Regular patrols to check security and safety of property and guests
To work as part of a team and to constantly evaluate, train and improve the experience of our guests
Establish and maintain effective employee relations across departments
To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike
The Ideal Candidate
An keen eye for detail
Previous experience as a night receptionist or porter
The ability to work alone and as part of a team
The ability to work through the night
Good communication skills and a high level of spoken English
Exceptional organisational skill
Customer service skills
To have a great personality and be genuine, approachable and attentive
Computer skills
Positive attitude
Flexibility
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
