Are you looking for a new challenge? The Clinical Governance Team are responsible and accountable for continually improving the quality of our services and safeguarding high standards of care by creating an environment in which excellence in clinical care can flourish and thrive.We provide assurance of high-quality care to the LCH Trust Board and support clinical services to achieve that assurance by leading a culture of clinical excellence to enable delivery of safe, high-quality care to patients that is evidenced by good outcomes and patient feedback, listening to the peoples voice to continuously learn and improve.There is an opportunity to join this team on a job share basis with a focus on Patient Experience.For further details please contact Amanda Wilkinson, Operational Lead. 07985803861, Amanda.wilkinson@nhs.netA key part of the role will be to provide the first point of contact for patients and their families/ carers to provide feedback on our services. This could be compliments, concerns or complaints. Communication is a key skill and providing a professional and sensitive response to all contacts ensure calm and clear communication maintained.Contact can be via phone, letter or electronic so it is essential that good customer service and competent skills in Office packages and electronic communications.Experience in using electronic systems to input, monitor and progress complaints, concerns and compliments. Good time management skills are essential to ensure deadlines are adhered to.The post holder will be a point of contact with a wide range of services across the organisation and externally with third sector and Parliamentary and Health service Ombudsman. Knowledge of information governance procedures i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately is essential.The post holder will be required to work flexibly, productively and co-operatively with colleagues and customers to deliver quality services. Must be able to deal effectively and efficiently with queries and demonstrate the use of initiative in these dealings.For more information, please contact Amanda Wilkinson Operational leadamanda.wilkinson@nhs.net 07985803861Working for Leeds community Healthcare NHS TrustWho are we?Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.Perks of the jobOur benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.Right to WorkThis role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
