Calling all home loving, creative souls
Nothing feels like starting a new job, in a quirky location, with like minded creative people, and products that you can’t help but love..
Redbrick offers our Sofologists the exciting opportunity to embark on a brand new adventure, in our extraordinary new concept store. Something different for us, which showcases a brand new customer focused vision.
If you’re an avid follower of home interest accounts on Insta, endlessly scrolling through pinterest and throwing mood boards together just for fun, then that creative flair and natural passion for interior design is just what we’re looking for. You see, our guests visiting Redbrick Mill have probably spent the last 6 weeks doing the same, so you’ll be speaking the same language, and so helping them find the perfect sofa will finally complete their newly decorated space.
A bit like breathing.. Being customer obsessed isn’t something that you’ll need to think about. It just happens. You and the rest of your Sofologists@Redbrick team will be creating a special place where our guests can’t wait to visit, and you’ll be ‘that’ Sofologist that every team member can’t wait to spend the day with..
Spend your day in a delightful way.
Our Sofologists, based within the exclusive home destination store, Redbrick Mill, will play a vital role in supporting how our guests have the ultimate sofa shopping experience. It’s never about pushing a sale or the most expensive product for a customer to buy immediately, it’s about inspiring and advising, working with a guest to find their dream sofa - however long that takes.
A Sofologist will consider all aspects of their customers' home life and support them to make a choice they will love and be proud of for years to come.
Sofologists care about their customers and want to develop lasting relationships. A Sofologist @ Redbrick looks after their customers through to the day of their delivery and beyond, compiling an active database of past and current customers and encouraging recommendations, maintaining engagement with the V.I.C treatment. Ultimately, our customers' shopping experience is at the heart of our brand, ensuring that the right product is purchased first time, that it fits in their space, that it looks fantastic, resulting in our customers becoming our best brand advocates. Redbrick Mill is a special place, with a special Sofology experience, and a special way of delivering personal service…are you ready for it?
Sofology benefitsWhat’s in it for you?
A great basic salary & a very generous team bonus
Professional Qualifications Learning & Development
Management Development programme
30% discount across the group & 15% for friends & family
High street Discounts with 100’s of great brands
Contributory Healthcare Pension
Employee Assistance Programme for all colleagues & your household
Enhanced Maternity Pay
Flexible working & part time opportunities
A day in the life of... Nothing feels like a job well done.
An obsessive focus on driving a culture where every single guest receives a personalised service resulting in them choosing a product that’s ‘right for them, their home and their family’. It should be achieved by using your passion and natural flair to explain, educate and showcase our amazing designs, styles and available comfort levels. Your recommendations to your guests should always have the customer at the heart of it.
Maintain an excellent up to date knowledge of all Sofology products and services in order to advise the customer effectively as a Sofa Expert, as well as, having a great understanding of the other Redbrick concessions - Your product knowledge should be unmatched by other Sofologists and Redbrick Concessions!
It’s essential that every guest purchases the right product first time, therefore, all guests should be guided through our ‘comfort station’ helping them decide the perfect one for their lifestyle, as well as, following our measuring guidelines/service to ensure the product fits perfectly into their life, and home.
Every welcome and interaction should always be an experience not to be forgotten, we do this by creating a unique, fun, inspiring environment where everyone feels at home. You’ll have pride and take ownership to ensure that all visual store standards are exceptional, and it’s merchandised according to guidelines.
From your initial interaction right through to delivery of the perfect sofa, you take full ownership. At Redbrick, we offer an end to end personal shopping experience, by taking personal responsibility for all questions, support and delivery arranging, including a comfort guarantee call several weeks after delivery.
In an ideal world... You..
We just want you to be you, be awesome and be customer obsessed
Deliver guest experiences like no other that naturally result in word of mouth recommendations
Listen to our guests, take a genuine interest in helping them select their dream sofa that's right for them, right for their lifestyle and delivers the on trend style they are searching for
Sales experience would be super beneficial to help you to hit the ground running
Last but not least, have fun!
