As a SPOC Administrator you will be working as part of an administrative team providing a high quality and responsive single point of contact, booking appointments for the West Essex Children’s Specialist Services (Community Paediatrics, Speech and Language Therapy, Occupational Therapy, Physiotherapy, Dietetics, Continence, and Psychology currently)
The post holder is responsible for triaging telephone calls to ensure efficient day to day operation of processing appointments and referrals across the services.
Package DescriptionAs a SPOC Administrator (Single Point Of Contact), you’ll be part of our valued team receiving access to exclusive rewards and benefits including:
Starting salary of £23,100 with group pension.
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
First point of contact for the center ensuring all calls are dealt with as appropriate, signposting where necessary
Logging all information onto SystmOne, including appointments, referrals, post, telephone information, contact details, maintaining a high level of accuracy and tact.
To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person.
Liaise closely with parents and guardians of patients for correspondence, appointments, information and with those who Do Not Attend (DNA)
Managing reception at Child Development Centre – dealing with all visitors as first point o f contact. This can also involve dealing with emotional families.
Provide comprehensive administrative support to all services, liaising with clinicians and administrative colleagues where appropriate
Assisting with referrals for all services, including Community Paediatrics, Occupational Therapy and Physiotherapy, amongst others
Booking appointments for all services and, where applicable, being mindful of the 18- w e e k Referral to Treatment (RTT) pathway
Liaising with parents and outside agencies to obtain information
Liaise with multiple clinicians coordinating any multidisciplinary meetings and appointments such as the Communication Disorder Assessment Clinic (CDAC)
Assisting with managing doctors’ rotas for annual leave, meetings etc.
The Ideal CandidateEssential
GCSE English and Maths, Grade C and above, or equivalent qualification
Experience within an administrative role or experience of working in a customer service environment
Excellent communication and interpersonal skills, both verbally and written, to all levels both internally and externally
Effectively prioritises and coordinates own work alongside work of others
Ability to use Microsoft Office packages
Desirable
NVQ 3 or equivalent experience
Experience of working within Children’s Services or in an NHS environment • Experience of using SystmOne
Understanding of safeguarding principles
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
