This role shares the functions held by both the Safeguarding and Looked after Children (LAC) teams, and the primary role of the post holder will be assisting either the Safeguarding or Looked after children teams to provide an excellent professional service of a high standard that ensures services meet contractual requirements and associated regulations.
This will be achieved by the post holder providing a comprehensive and efficient administrative service to the LAC and Safeguarding team thus ensuring the services operate effectively and efficiently.
The post holder will be required to be mindful of the confidential and sensitive natures of much of the work and adhere to organisational data protection and IG policies at all times.
The post holder will require experience of and ability to liaise with a wide-variety of Health staff and other multi partner agencies such as the local authority, local health agencies, GP services, police, CCG’s, the safeguarding boards and NHS England services. The post holder will be required to take pride in doing what is required, showing focus and determination when faced with routine setbacks.
Package DescriptionAs a Safeguarding Administrator, you’ll be part of our valued team at our Lancaster base
You will feel valued as a Safeguarding Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,308 - £25,814 FTE with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
To support the identified Lead/s in the day-to-day running of the department ensuring compliance with relevant procedures and policies and section 11 audit requirements, and the tracking of LAC RHAs
Undertaking general office duties as required including filing, photocopying, collating and distributing information, receipt and distribution of incoming and outgoing mail, preparing resources ready for training sessions, archiving documents as per organisational policy, managing the identified e-mail box/s, maintaining stationary supplies, preparation of reports and maintaining data spreadsheets
To act as an initial point of contact within the LAC and safeguarding team dealing with telephone calls, e-mails and messages some of which are complex, or contain sensitive information
To be involved in the planning and organising of meetings, workshops, training and events
To provide administrative support to meetings including agenda setting, room bookings
Calling for papers, printing and collating sets of papers, minute taking and informing people of their follow-up action points
To assist with meeting preparation, room bookings, verifying attendance, providing hospitality, setting up presentations and producing minutes for board and sub-group related meetings
To assist in servicing the LAC and Safeguarding working groups and any related sub-groups and ensure that arrangements requested by the Chairs are put in place and that material requested by the Chairs and members is circulated in advance of meetings
On occasion, to attend and minute LAC and safeguarding case meetings/interviews on a range of sites, recording discussions and decisions taken to the relevant participants for inclusion on case files or for more general distribution as required
To support lead professionals in coordinating safeguarding supervision for identified staff and maintaining accurate records of those undertaking safeguarding supervision
Be responsible for developing and maintaining systems for storage and retrieval of information in accordance with organisational policies, ensuring information is accessible to other members of the team
To maintain both manual and electronic records, including confidential records, filing documents accurately, and archiving files in accordance with policy
To collate statistical information and reports in line with Service KPI’s CQUINS or reporting requirements
To maintain and develop statistics, spreadsheets, data sets and systems for the purposes of reporting on audits and Quality and Performance as requested by the lead/s
To maintain a shared electronic diary recording availability/ commitments to meetings of self and the identified lead/s
To deal sensitively with enquiries or telephone messages, logging calls accurately and alerting the leads, senior managers, or social care immediately to any issues requiring immediate attention
To develop and maintain good working relationships with other teams, operational departments, outside agencies, adults and young people in need and carers in contact with the service
To promote quality improvement across all areas of your work
To develop and maintain, recording and administrative systems and processes in support of the changing requirements of LAC and safeguarding
To maintain LAC and safeguarding records and assist in developing manual and computerised filing systems for all relevant work relating to the LAC and safeguarding teamwork
To develop and update the LAC and safeguarding databases, CIRIS reports, where appropriate, with recommendations and outcomes in liaison with the safeguarding lead/s
To develop and maintain internal and external list of relevant contacts
To update the LAC and safeguarding information circulars, in liaison with the lead/s, for internal departments and directors
To achieve service outcomes and objectives, and personal appraisal targets, as agreed with your line manager
The post holder will act as an ambassador for the organisation and their team by providing a high standard of communication skills at all times
The post holder will use internal processes and own initiative for escalation of concerns in an effective, timely manner
The post holder will be required to manage often complex personal information according to Caldicott guidelines
The post holder will use electronic systems effectively in order to maintain safe standards of record-keeping, and database management following all relevant procedures and guidance
The post holder will manage incoming information, process it and pass it on to the relevant practitioners and services
The post holder will capture KPI Data as per organisational and contractual requirements
The post holder will maintain up to date knowledge through attendance at all mandatory training and self-directed learning
The post holder will be required to engage in the process of change effectively, being prepared to challenge existing practices in partnership with the lead/s for LAC and safeguarding and work with the lead/s for LAC and safeguarding to develop a shared vision
The Ideal Candidate
Excellent interpersonal and communication skills – both verbal and written
Ability to liaise with a wide-variety of Health staff and other partner agencies/organisations
Helpful & confident telephone manner.
Good organisational skills
Ability to work unsupervised and prioritise own workload
Ability to maintain a mature and flexible approach to the job
Good listening skills
Excellent timekeeping & time management skills
Ability to cope with deadlines and work under pressure
Computer skills to include: Word Processing, Excel/Database development, PowerPoint, Office Outlook, Microsoft Outlook
Good time management skills
Ability to work under pressure using own initiative to meet strict and sometimes conflicting deadlines
Ability to analyse information and apply accuracy to detail
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children
