Are you passionate about customer service? Do you thrive in a leadership role? Are you ready to make a tangible impact in a dynamic team? We are currently seeking a Customer Service Manager to join our bustling team at our Andover Head Office!
As a Customer Service Manager, you will be accountable for all customer service activities to maintain and expand our business. This involves ensuring our customers receive exceptional service, increasing our sales invoice values, and boosting the team's overall productivity and morale. You'll be responsible for customer care, adherence to ISO procedures, accurate sales order processing, handling customer complaints effectively, and much more. Additionally, you'll manage and motivate a team of 5-6 Customer Service professionals, ensuring they are well-trained and productive.
Hours of Work: Full-time, permanent position - details to be discussed during the interview.
Customer Service Manager Requirements:
* Extensive and current knowledge of the UK construction industry.
* Proven experience in leading and managing teams with excellent people management skills.
* Demonstrated ability in effective sales negotiation and building strong customer relationships.
* Excellent conflict resolution skills and adeptness in handling customer complaints.
* Prior experience in operating within an SPE team.
Customer Service Manager Benefits:
* Competitive salary commensurate with experience.
* Comprehensive training and development opportunities.
* Supportive and dynamic work environment.
* Attractive employee discount schemes.
* Opportunities for career progression.
Meet the Organisation: Who We Are and What We Do
At Strukta Group, we pride ourselves on delivering exceptional construction materials and services. Our mission is to provide the best customer experience in the industry, and our dedicated team works tirelessly to uphold our reputation. We believe in continuous improvement, innovation, and fostering a culture of excellence.
Think you have what it takes to be our next Customer Service Manager? Don't miss out on this exciting opportunity - apply today and take the next step in your career with Strukta Group!
