We are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management.The role involves regular interaction with customers, suppliers and internal departments.Run system reports to show all new orders and back order reports.Place relevant stock orders with respective manufacturers using online systems ensuring accuracy with items ordered and price purchased matches internal sales orders.Manage suppliers if stock is not received by the requested due date on the purchase order, updating systems with relevant back order information if applicable.Create and maintain positive relationships with customers, suppliers and all internal departments.Resolve queries relating to manufacturer and/or distributors invoicesAnswer queries about stock availability and progress of ordersLiaise with key stakeholders to support and drive strong relationships and process improvementUndertaking any other reasonable tasks as requested by the line managerOwnership of Apogee Remote Management Application to ensure data accuracyAnswer incoming contact and handle customer enquiries via email/phone/zoomMonitoring and maintaining of customer service desk portalsLogging support and consumable requestsLiaising with customer contactsRunning regular service reports in excelMaintain the highest levels of client satisfaction through various interactions
