Hours:35 hours per week, Monday to Friday, on a fixed term contract until July 2025, flexible and hybrid working can be considered - however an onsite presence is required at our Head Office once a week.Salary:£27,000 Per AnnumClosing Date:Mon, 15 Jul 2024The salary for this role is up to £27,000 dependent on skills and experienceThe role sits within the Money side of the business, specifically in the Financial Advice Proposition Team. You’ll be part of a sub-team who delivers a premium service for our existing Financial Advice customers - from their first contact with colleagues in Financial Advice, throughout their advice journey, and support the delivery of our ongoing service to our Financial Advice customers.The wider team holds a variety of roles that cover technical training, advice policy and regulatory requirements all related to our Financial Advice proposition.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be
one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?Be involved in customer-facing literature that meets our Consumer Duty testing and supports advisers in their conversations with customersRegularly review how these items are used and consider if there is more we can be doing to support the customerDeliver communications via mailings and emails from initial data capture, to creating and updating artwork, to delivering with our mailing house or the Automation teamYou will ensure
there is high quality and attention to detail in everything produced, and ensure we deliver items as per our agreed Terms & Conditions with customersBe involved in the integrity of customer data by reviewing each data set to ensure it meets requirements and is fit for useYou will also help support project deliverables where required to ensure pilots run smoothly and the team can react quickly to new initiativesYou’ll work closely with third party suppliers such as mailing houses and creative agencies, along with Skipton’s in-house Studio and Content team, Automation Team, FA Premier Service Team, Advisers, FPCs, and Technical specialists, among many others.What Do We Need From You?Meticulous attention to detailProduce clear and thoughtful briefingsAbility to organise and prioritise own workloadAdhere to tight and sometimes changing deadlinesStrong written and verbal communication skills, including proof checkingExcel skillsetMarketing/Comms related skills would be beneficialPrevious experience is not necessary but would be advantageous
