IT Support Engineer
Glasgow
Up to �25,000
VIQU have partnered with one of the UK's award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1 st -2 nd line support.
The successful IT Support Engineer will be responsible for support spanning from 1 st -2 nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer server-side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling switches, routers, VPN setups, and telephony systems.
Essential Requirements of the IT Support Engineer:
- Proficient in Microsoft Server operating systems and associated roles.
- Familiarity with Linux server systems and their functionalities.
- Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS.
- Possess strong IT skills with a keen interest in technology.
- Hold a full UK driving license with access to personal transportation.
- Flexibility to work additional hours as business needs dictate.
Responsibilities of the IT Support Engineer:
- Deliver IT Support both remotely and on-site, resolving issues promptly.
- Manage Active Directory and group policies for efficient administration.
- Oversee shared files, folders, and backups to ensure data security and compliance.
- Deploy and configure laptops, desktops, and VoIP phones.
- Handle hardware relocation tasks during office transitions.
- Collaborate with third-party providers to address support needs.
- Maintain server hardware and infrastructure, including on-premises and cloud systems.
- Monitor infrastructure for potential outages and respond as needed.
- Troubleshoot server hardware and infrastructure issues effectively.
- Take ownership of incidents from start to resolution, keeping users informed throughout.
- Participate in on-call rotations for urgent matters.
- Update and maintain user support documentation for accessibility and accuracy.
To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on katie.dark@viqu.co.uk .
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to �1,000 once your referral has successfully started work with our client (terms apply).
IT Support Engineer
Glasgow
Up to �25,000
