As a Receptionist at HMRC Cardiff, You'll be passionate about inter-communication and have our customers and their safety at heart of everything you do. Our admin colleagues run an efficient service for our clients. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
Being the first face, many will see, you’ll be an important role model when it comes to what great customer service will look like
Connect visitors and customers with the appropriate party while following all visitor management processes
Ensure delivery of 5-star customer service
Support with induction management, work-place support, hospitality, and meeting room connectivity
Communicate politely, always creating a memorable experience for our customers and visitors.
What you bring:
Excellent team ethos and superb communication skills
Ability to prioritize tasks and remain calm under pressure
Previous experience in a similar role is a bonus, but a can-do attitude and complete customer focus will tick the box
Champion of health & safety practices
Desire to grow and progress your career if you are interested
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
Full training and full protective uniform supplied
Main Responsibilities
To carry out general administrative tasks, answering phones, processing emails, filing, organising paperwork, cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
To effectively carry out administrative / receptionist tasks as agreed within the Service Level Agreement outlined by HMRC Cardiff RC
To have a full knowledge of all areas Front of House and support if required to cover during duty.
To issue passes / Radios to colleagues / clients and ensure recorded in line with site process & policy.
Maintain all appropriate site records and documentation in line with the HMRC MOD.
Assist in the production of management information, regular reports, establish trends and patterns from information received.
Monitor and oversee all filing and ensure that record systems are kept up-to-date and stored securely.
Responsible for all administrative duties as required by the Management Team, ensuring the function is run efficiently and cost effectively when performing work as required and planned.
To work closely and co-operate with colleagues in other areas to ensure the safe and smooth running within the HMRC building.
Build relationships with key internal and external stakeholders
Report any maintenance issues immediately to include equipment that is faulty, or any risks or hazards identified.
To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed.
To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food Safety, Site Specifics Procedures.
To deal with any complaints / issues from customers immediately and report directly to the Supervisor and Front of House Manager.
To participate actively within team meetings in order to develop ideas to enhance service offer.
To be flexible to work additional hours in order to cover holiday and sickness within the team.
To work always, with awareness of surroundings and behaviour required, plus security procedures in place
To offer excellent customer service to all clients / staff / colleagues.
It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
The Ideal Candidate
Welsh Speaker
Health and Safety Procedures must always be followed.
Identify the standard/result required for a task and complete it accordingly.
Support team to achieve work goals, etc.
Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, always.
Ability to work under one’s own initiative.
To attend to any reasonable management request.
To assist other team members to ensure all work duties are carried out to the specified standards.
To be flexible to cover holidays and absence
Ready to be part of something greater? Apply today!
Package Description
MUST be fluent in Welsh
37.5 hours per week
Monday - Friday
£12.20 Per hour
Check your local transport links here: Plan Your Journey | Traveline
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is CF10 1EP
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.
