Revenues and Benefits Telephony Officer 37 hours per week - £24,294 - £25,979 per annum The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon Councils from our offices in Pershore. We are responsible for the billing and collection of Council Tax and Business Rates and for the effective processing claims for Housing Benefit / Council Tax Reduction.We are recruiting a Contact Centre Officer to deliver information and guidance on all Council Tax, Housing Benefits and Council Tax Support, Business Rates and Recovery services for the three partner Councils. You will be dealing with telephone calls, written and face to face enquiries. This is a versatile, busy and demanding role which requires an in-depth knowledge and experience of Benefits and Revenues. Although experience is desirable, a comprehensive training plan will be delivered.With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.About you If you are the right person for this role, you should have:Excellent verbal and written communication skills, with a strong customer focusAbility to learn, interpret, apply and explain all legislation and guidance appropriate to the postGood word processing and IT skills, including an ability to use an on-line computer system to interrogate and update dataBe able to deal with difficult situationsSelf-motivated, enthusiastic, and be able to deal with a varied workloadBe able to demonstrate commitment to delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.Responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.Please note, previous applicant need not apply.What we can offer Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as: Hybrid working Excellent pension scheme with employer contributionsGenerous annual leave entitlement with options to purchase additional annual leaveCommitted training programme and development opportunitiesOnsite nursery with 20% staff discountDiscounted Gym and swim membershipHealth and Wellbeing support and a Free Employee Assistance scheme including access to counselling servicesCycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount scheme.To discuss the post or for further information, please email Sophie Spencer at sophie.spencer@southworcestershirerevenues.gov.ukClosing date: Monday 6 May 2024Interview date: Tuesday 14 May & Wednesday 15 May 2024 Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
