A secondment opportunity is available for an IIS (Incident Incentive Scheme) Dispatcher, based at Castle Donington for up to a period of 12 months (subject to review). This is a shift role which includes a combination of days, evenings and bank holidays
The successful candidate will be accountable to the Dispatch Team Leaders and Team Manager, for auditing incidents, ensuring accurate reporting of CML (Customer Minutes Lost) & CI (Customer Interruptions) and compliance with the ED2 Regulatory Instructions & Guidance for Interruptions. Providing support and guidance to colleagues in Dispatch & Control Centre and undertaking activities to support the Management Information Team as part of regulatory submissions.
If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Main Responsibilities
Undertake regulatory compliance audits on incidents logged within the ADMS (Advanced Distribution Management System) system for LV, HV, EHV and ONI reports
Liaising with Dispatch colleagues , Control Centre and Field Ops teams to obtain additional reportable information as part of report rebuilding where necessary
Updating the customer connectivity model where errors are identified
Providing feedback to Leaders in both Dispatch and Control Centre ensuring a full feedback loop as part of performance measures for Dispatchers and Control Engineers.
Provide support to Field Ops Leaders responsible for managing fault unit costing allocation by updating reports where necessary
Assist the Management Information Team as part of regulatory submissions and external audits.
Supporting the Dispatch team by providing training and guidance in relation to regulatory reporting changes
Undertaking project/pilot work as part of the efficiency programme
The Ideal Candidate
You will have excellent attention to detail and proficient problem-solving capabilities
Effective verbal and written communication skills are essential
You must be reliable and be able to work as part of a small team when on shift and you must be able to work using your own initiative
Experience of outage management systems and incident management would be advantageous
A previous role with auditing experience is desirable
You must be reliable and be able to work as part of a small team when on shift and you must be able to work using your own initiative.
You will need to be flexible and willing to ramp up where required to assist the team during weather events or system emergencies for example.
About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
