You will provide effective office-based support to the Debt Recovery team and assist with the day-to-day administration, answering calls and inputting data.
Duties will include:
To answer the telephone and provide information as requested by Authorised Representatives in accordance with the Data Protection Act.
Answer other calls received by the call centre in relation to other contracted services.
Answer payments line calls using full knowledge of appropriate Railway Laws and RPSS standards / procedures to maximise debt recovery. Deal with all customer and passenger complaints sensitively and with empathy.
Accurately sort and input information from Penalty Fare, Unpaid Fare, or other similar notices into the appropriate database(s).
This role is 09:00 – 17:00, Monday – Friday.
Take a look at the video below to see what we achieved in 2023!:
Package DescriptionSoutheastern recognises the value of every individual employee and offers benefits that reflect this.
As well as a generous salary, we offer a comprehensive benefits package which includes;
A Contributory Final Salary Pension Scheme
Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
After a qualifying period, reduced rate travel on other train operators, including European services
Up to 24 days annual leave entitlement (plus bank holidays).
Access to an array of discounts for retail and leisure products through our benefits scheme.
Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
The Ideal CandidateTo be considered for this role we recommend you demonstrate the below in your application;
To excel in your role, you will need to be able to demonstrate the following:
Experience in office administration with previous data input experience
Good computer skills
Good organisational skills
Ability and experience in meeting objectives and deadlines
Excellent telephone manner
Ability to communicate in writing effectively
About The CompanyAbout Southeastern
Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.
Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:
We aim to be the best
We make the difference together
We care passionately about our people and our passengers
We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.
We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.
We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.
We have also won the Top Employer award at the Women in Rail Awards 2022!
If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.
All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.
SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.
