Hospitality Manager
Monday to Friday 0800 – 1630 hours, multiple functions per month (overtime paid)
Salary up to £29,000 (DOE)
We currently have a fantastic opportunity for a Hospitality Manager to work at one of our ESS prestigious contracts at RAF Wyton
ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including hotel, cleaning, waste management, security, event support and reception services.
This is a position where you will be responsible for providing great service to our clients across two units, managing events and enjoy getting the best out of a team of 30, whilst drawing satisfaction from managing, training, and supporting your team to deliver profitable soft facilities including catering, cleaning to accommodation within the Mess and ensuring all budget targets are achieved, events at this site include military functions and daily hospitality events.
Other Responsibilities will include:
Support the General Manager with the day to day running of the business
Oversee the day to say services on site including hospitality, catering and cleaning
Communicate regularly with client
Complete action plans following client satisfaction surveys
Promote the unit and act as a Compass Advocate at all time
Ensure all client hospitality is delivered to the correct standard
Analyse, monitor, and manage GP whilst ensuring cost and sales records are accurately inputted and maintained
Ensure all customer requirements are communicated to all departments
Complete/adjust labour schedule
Analyse and effectively manage all in unit costs
Ensure budgets are understood and achieved ensure all costs are managed effectively within budget
Knowledge of working in a management role within the soft FM service industry
Proven experience in hospitality and events
Leadership skills and knowledge
You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
Good Communication skills - both written and verbal.
Good computer skills
Interpersonal, administrative, and organisational skills
A 'Can do' attitude
Eye for detail
Excellent leadership skills
