Junior Network Analyst

Job Type:
Job Sector:
Catering, Hospitality, Food, Beverage
West Midlands
Salary Description:
Compass Group
Job Ref:

We are the UK&I No.1 Catering services provider, a £2 billion revenue business, employing 60,000 talented people. We do it all. Tasty, healthy food that brings people together and makes them smile, and hospitality, building maintenance, cleaning and procurement services that make everyone’s day just that little bit brighter. We work behind the scenes at sports and leisure events, far flung oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 15,000 locations across the UK and Ireland.

We have an opportunitity for a Junior Network Analyst. The successful candidate will support and administrate the IT infrastructure for Compass Group UK&I to enable the business to achieve its business objectives and strategic plans.

The main duties of the role are:

Ensure that the CG UK&I infrastructure services are maintained, operated and supported to the defined standard
Ensure all operational issues, enhancement requests and project support activities within their area of responsibility are delivered on time, on budget and to the agreed SLA objectives.

The role holder will be aligned to specific service lines including, but not limited to the following:

WAN/LAN infrastructure
Cloud services
Security Certificates
Infrastructure Updates (Firmware/Patches)
Data centres and comms rooms
System back up processes
Telephony and wireless systems
Security and event monitoring infrastructure

Ensure that all infrastructure and service components are administrated, maintained and documented in accordance with suppliers and department standards
Identify issues or opportunities for service improvements that could affect or improve service delivery and work with the Network Services Team Leader to define a resulting plan.
Ensure adherence to all defined standards for Incident, Change and Problem Management, including the effective transition of new infrastructure services into BAU support – including documentation, configuration management and knowledge pertaining to services.
Liaise with first line, second line and vendor support to resolve tickets.
Ensure continual service improvement including a shift left framework to ensure the most effective and cost efficient resolution of incidents, problems and service requests.
Ensure operating instructions, procedures and policies for their defined service lines comply with relevant regulation and standards.
Maintain a comprehensive list of hardware and software configuration items including support levels with vendors.
Maintain an accurate inventory of Infrastructure configuration items and ensure associated event management procedures and operating instructions are defined.
Support testing of the IT DR plan.
Ensure adherence to agreed processes and procedures ensuring compliance with security, quality standards, risk management, health and safety and defined IT standards, policies and procedures.
Support audits of IT services
When trained, provide out of hours stand by support for the infrastructure environment

Experience of administering network technologies (1 year +)
Experience of a range of network technologies, including, but not limited to:
LAN and WAN Setup and Troubleshooting
SD-WAN and Wireless
Core Routing
VPN software
Routing & wireless technologies – DHCP, DNS, TCP/IP
Network switches
Security Certificates
Good knowledge of the ITIL framework
Strong technical documentation skills with ability to summarise technical issues or proposals in non-technical language when required.
Experience / understanding of IT security fundamentals
Good understanding of technical problem management being able to apply logical component failure analysis to ensure efficient and timely resolution of issues.
Proactive seeker of emerging technologies, maintaining professional knowledge and skills and identifying new technical solutions and trends and how they can be applied to benefit the running of the infrastructure operations.

Contact Details:
Compass Group
Tel: 0121 457 5566
Contact: Jaskaran Bika

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