Technical Support Engineer

Job Type:
Job Sector:
South East
Salary Description:
+ Benefits
Lilium Direct Ltd
Job Ref:

This is a great opportunity to get in early and grow with a modern business and be a big part of a small team, whilst getting to work with many different types of industries and customers.

Job Role: Technical Support Engineer

Location: Andover, Hampshire

Salary: Depending on experience

About HD Labels

We are an award-winning UK supplier of label printing and finishing equipment, offering a world-class service to our customers for over 11 years. We run a full range of machinery in house along with robotic duplication equipment and were recognised as the Afinia Distributor of the Year 2020, 2021 & 2022

As our business continues to grow, we are now seeking an additional Technical Support Engineer to become a part of our team and support us in our expansion. We want to continue remaining fresh as the company evolves into new industries. You will be working for an inspiring and dedicated senior management team, with excellent opportunities to develop in the company.

We are very proud of our premium service and whilst we do not profess to be the cheapest, we offer the best service which ultimately gives the best value for money, and we will always go the extra mile for our customers. As a small business it allows us to react to our customer needs and make decisions quickly, and it means we need to be flexible, which is always appreciated by the customer.

Key Responsibilities of a Technical Support Engineer

- Provide 1st level tech support to customers & share responsibility of day-to-day support enquiries.
- Installation of new machines & provide end user training.
- Diagnosis & repair of equipment both internally & at the customer site.
- Backup to in-house print / production facility.
- The roll is based at the office in Andover, but you will be required to go out and fix machines, service etc. This currently equates to circa 2 days out a week and could be spread across the engineers.

Qualities and experience

- Experienced service engineer (or similar).
- Have computer or printer hardware experience.
- Competent and reliable.
- Be self-motivated and flexible.
- Have good communication skills with the ability to work alone or within a team.
- Demonstrates honesty and integrity always.
- Be methodical with good attention to detail.
- Take pride in their work.
- Able to work away from home for multiple days if needed.
- Be able to communicate effectively and positively with customers.
- Have good problem-solving skills.
- Ideally someone into repair of PC / printer components and tech support.
- A full UK driving licence.


- Salary depending on experience, with room to grow as you develop in the company
- 9am - 5.30pm, Monday to Friday.
- Occasional overnight stay if travelling far or at a trade show.
- Small but growing company with a chance to grow with it.
- Company Pension.
- Relaxed working environment.
- Opportunity to supply, support and visit companies of all sizes in many diverse industries from gaming to farming & food, so its never boring and each day a new challenge.

Key Features/ Perks

- Become a big part of a small team.
- Were a mixture of under 40s who work hard but do enjoy a laugh. We enjoy bonding days or evenings out fairly regularly throughout the year for events or just to get together.
- Full training on all of our equipment will be given by us and the manufacturers if required.
- We do get together out of the office now and again but als

Contact Details:
Lilium Direct Ltd
Tel: 023 8111 2269
Contact: Lilium Direct

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