Our client, a leading international insurer and reinsurer is looking for an Insurance Professional looking to diversify their skills into a more Analytical role within their Business Support department.
The Business Support department is made up of a number of teams which are key to the underwriting process. This role intends to support those teams through understanding each function from a holistic viewpoint, completing gap analysis and identifying potential options for improvement through making efficiencies in the way the company works and services their customers.
Specific responsibilities include:
• To support the management of the Underwriting Support teams. Providing day to day operational support to those functions; investigating and resolving issues; identifying and implementing (where appropriate) continuous business process improvements outside of formal project & programme activities.
• Assist in evaluating existing and proposed business practices, developing and supporting a culture of continuous improvement and define best practices and standards.
• Act as a stakeholder for projects affecting the Business Support team, supplying information to the project team where required.
• Ensure training requirements and process inefficiencies are identified and activities put in place to address them.
• Provide analytical support on items raised and help Identify process breakdowns, data issues, reconciliation errors and manage corrective actions following through to successful resolution.
• Review the quality and timeliness of underwriting information recorded in the core systems.
• Using monthly operational metrics assist where training for staff is required to both increase their knowledge of the classes of business and increase their data input quality scores.
• Provide key performance metrics and take corrective action to ensure service level agreements are met.
• Support with following up on any actions or data deficiencies that have been assigned to the team and resolving in a timely manner.
We are ideally looking for candidates with a minimum of 2 years’ experience gained in an analytical role within insurance operations. In addition, you will need to have the following skills and experience:
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts
• Strong understanding and knowledge of end to end underwriting process
• Strong understanding and knowledge of Lloyd’s practices and procedures
• Ability to work independently
• Strong analytical skills required, including proficiency in Excel
This is an exciting opportunity to join a leading player in the Lloyd’s and international insurance markets in a wide and varied progressive position.
